Frequently Asked Questions


  • What is Scan+ProcessLite™?

    Scan+ProcessLite™ is a web-based scanning app that offers you the ease and convenience of scanning, indexing, and uploading documents to a business repository such as SharePoint, Google Sites, or any other Line of Business application.

  • Why should I choose Scan+ProcessLite™ for my business?

    Here are 6 reasons:

    1. The app can be deployed quickly, without any manual configuration required. Once deployed, the app is ready-to-use in just minutes!

    2. Scan and import your documents at source, so they never have to leave the security of your existing business system.

    3. Fetch the same index field name already set up in your existing Line of Business application – no need for reconfiguration.

    4. Control scanner settings (such as DPI, colour mode, and paper size) centrally to ensure high-quality scanning for all users.

    5. Integrate seamlessly with your current Line of Business application or backend system.

    6. Always up-to-date, every time it's launched on a browser.

    7. No upfront expenditure required, as your investment is made over time and converted from Capex to Opex.

  • Who should use Scan+ProcessLite™?

    Scan+ProcessLite™ is relevant to every business that requires its customers and users to submit or store paper-based documents electronically. Here is an example of how an insurance company that digitises and processes the medical invoices of their customers may use Scan+ProcessLite™:

    Currently, health insurance customers send paper or self-scanned documents, images, or digital photographs (from their mobile devices) to the health insurance company, which reimburses its customers by:

    • Scanning the paper documents

    • Converting digital images to files that are readable and manageable

    • Extracting the relevant data

    However, the health insurance company is unable to control the quality of the self-scanned documents, images, and digital photographs submitted by its customers. Sometimes, the file sizes are huge. Poor quality scans also prevent the insurance company from extracting relevant data from the documents – leading them to find other means of contacting the customers for clarification.

    Scan+ProcessLite™ can help the insurance company to:

    • centrally control scanner settings through a 'Scan' button on its portal, so that scan quality, file types, and file sizes remain consistent from all customers. This prevents the need to convert images into an acceptable format, and ensures that there is no need to contact customers for clarification of information.

    • make data submission seamless for customers by making the scan client accessible to them from most browsers, through the insurance portal. This self service feature ensures the accuracy of information submitted, as it is provided directly by the customers.

    • extract the relevant information, complete the necessary checks, and pass on the data to the health insurance company. This leads to a quicker processing of reimbursements to customers.

    • lower time and cost of document processing.

  • What is the difference between Scan+ProcessLite™ and Straatos?

    Scan+ProcessLite™ is an easy-to-use, web-based scan client – designed for organisations that scan documents in single or multiple locations, and require optimum security.

    If you require document processing capabilities beyond the basic document scanning, Straatos provides a fully featured Business Process Management (BPM) platform where you can design, execute and manage Business Process Modelling Notation (BPMN) business processes in the cloud.

  • How does Scan+ProcessLite™ work with my existing Line of Business application?

    Various levels of integration are possible, and we can work with your organisation to determine the right one for your needs. Here is an example of a common scenario:

    The Line of Business application invokes the web-based Scan+ProcessLite™ user interface. This means that the user is already authenticated by their Line of Business application, and no additional login is required. When the user is accessing Scan+ProcessLite™, the app will display information that is relevant to the Line of Business application – such as the user's login name and metadata he or she is required to provide.

    After documents have been scanned, the user can edit the metadata and Scan+ProcessLite™ can verify the metadata against the rules of the Line of Business application.

    Subsequently, Scan+ProcessLite™ will establish a connection with the Line of Business application directly from the PC or laptop from where the user is scanning. Once the connection is established, the documents and index information are uploaded directly to the Line of Business application, without the need to pass through our servers. This guarantees optimum security and privacy for the documents and data managed through Scan+ProcessLite™.

  • How secure is Scan+ProcessLite™?

    All document-related metadata and images never pass through our servers. They are transmitted directly from the user's PC or laptop (from where he or she is scanning) to the Line of Business application. This optimum security makes Scan+ProcessLite™ the ideal solution for organisations where the security and privacy of documents and data are critical, and information cannot be shared outside of the organisation's network.

    Data transfer from between Scan+ProcessLite™ and the Line of Business application is encrypted, through HTTPS or any other method supported by the Line of Business application.

  • What operating system does my business need to run Scan+Process Lite?

    Scan+ProcessLite™ works with any PC that supports Windows 7 or Windows 8 and above.

  • Does Scan+ProcessLite™ work on both PCs and Macs?

    At the moment, Scan+ProcessLite™ only works on PCs. 'Like' us on Facebook or follow us on LinkedIn now and be among the first to hear about our new products!

  • Which web browsers work with Scan+ProcessLite™?

    Scan+ProcessLite™ works with the newest versions of Google Chrome, Firefox,Internet Explorer 10, Internet Explorer 11 and Microsoft Edge.

  • Which scanners or multi-function devices work with Scan+ProcessLite™?

    Scan+ProcessLite™ works with all TWAIN-compliant scanning devices, which includes scanners as well as most MFPs.

  • What does Scan+ProcessLite™ cost?

    Scan+ProcessLite™ is based on a Software as a Service (SaaS) business model, which means that there is no upfront investment on software licenses or subsequent investments on maintenance fees. Convert Capex into Opex by paying as you use. For more information on pricing plans, please get in touch with us.

  • How often do I have to upgrade Scan+ProcessLite™?

    As a web-based solution, Scan+ProcessLite™ is up-to-date every time you launch it in your browser – so you’ll always have access to the latest features.

  • How can my employees be trained to use Scan+ProcessLite™?

    Scan+ProcessLite™ is easy and intuitive to use, and in most cases, no special training is required. Should you wish to train your employees, please get in touch with us and we can work together to deliver a solution that is right for you.


  • What is Straatos?

    Straatos is a completely cloud-based Business Processing Management (BPM) platform that enables businesses to design, execute and manage Business Process Modelling Notation (BPMN 2.0) business processes in the cloud in a matter of days from prototyping to implementation. Straatos also empowers our partner community to provide cost-efficient solutions to their customers. It enables these customers to become users, and perform document-centric business process automation functions such as scanning, rescanning, Data Entry, workflow approval and exception handling through interactive, easy-to-use, web-based clients.

    In addition, Straatos is built to intuitively design automated BPMN 2.0 processes that are uniquely relevant to each business, such as Expense Claims, Invoice Process Automation, Leave Approvals, Proof of Delivery and many other business processes. Business process that requires multiple routing options as well as assignment of work activities to groups, roles and individual users can be configured directly by the process owners – with the use of a simple and intuitive flow designer, and without any programming or coding required.

  • What types of businesses should use Straatos?

    Straatos is relevant to any business that wants to extend and automate its document-related business processes beyond just simple scanning, for greater efficiency of time and cost.

  • What’s the difference between Straatos and Scan+ProcessLite™?

    Straatos BPM is designed for businesses that require document processing capabilities beyond the basics, with a fully featured Business Process Management (BPM) platform where users can easily design, execute and manage digital business processes, including automated document processing functions like Automatic Data Extraction and Classification, as well as exception handling processes such as Data Validation, Rescan, and much more.

    Scan+ProcessLite™, on the other hand, is an easy-to-use, web-based scan client designed for organisations that scan documents in single or multiple locations, and require optimum security through the line.

  • How does Straatos work with an existing Line of Business application?

    Straatos user interfaces (UI) are web-based, and can be seamlessly integrated into existing Line of Business applications in order to invoke the required UI – such as scanning or Exception Handling – according to the user’s selections. Straatos can also validate information during the process, as well as notify users of pending tasks and exceptions, and provide status updates.

    When the process is completed, Straatos transmits the scanned and uploaded documents and data directly to the Line of Business application.

  • How secure is Straatos?

    With the support of multiple high-security Microsoft Azure datacentres, Straatos assures users of round-the-clock security and reliability with guaranteed 99.95% uptime, in any time zone, anywhere the world. The data that passes through our servers uses AES-256 encryption, and all data communication via Straatos is also encrypted with HTTPS protection – assuring optimum security, from start to end.

  • What operating system is needed to run Straatos?

    The Straatos platform and all its automated processes run on the cloud, so organisations do not require any additional infrastructure such as servers.

    For users to interact with Straatos, they can use any PC that supports Windows 7 or Windows 8 and above, together with the newest versions of Google Chrome, Firefox, Internet Explorer 10, Internet Explorer 11 or Microsoft Edge.