CumulusPro partners with DIGI‑TEXX Vietnam to integrate Straatos into its Business Process Outsourcing (BPO) solutions
Singapore, 18 January 2017 - CumulusPro is pleased to seal a new partnership with DIGI‑TEXX, a global BPO (Business Processing Outsourcing) provider based in Vietnam. This new strategic cooperation will see DIGI‑TEXX integrate CumulusPro’s Straatos, a cloud-based Business Process Management (BPM) platform along with multi-input channel solutions, to their BPO delivery solutions for customers in Vietnam and abroad.
CumulusPro Straatos provides DIGI‑TEXX Vietnam with a cloud-based platform that enables the rapid design, execution, management and measurements of different business processes across various industries. The integration of Straatos will also help to facilitate the monitoring and constant improvement of processes as well as boost the collaborative efforts between DIGI‑TEXX’s internal team and its customers.
Alexander Bischoff, CEO of DIGI‑TEXX Vietnam, says: “Our customers no longer just outsource back office processes to us, but require us to provide solutions that start with customer engagement all the way to services such as account opening. In such situations, DIGI-TEXX’s process knowledge workers and customers need to collaborate on a single Business Process platform from anywhere, anytime and with any device. CumulusPro Straatos platform allows us to build such processes rapidly for many of our customers across different industries.”
Giulio Battistini, CEO and Founder of CumulusPro, believes the partnership is a win-win for both organisations. He remarks: “CumulusPro Straatos and our multi-channel solutions are quick to deploy and easy to use. Plus, no user training is required, which makes it perfect for a global BPO service providers such as DIGI-TEXX with its customers spanning the globe. We are very pleased to welcome DIGI-TEXX to the growing list of leading BPO providers who build their processes on our innovative platform.”
CumulusPro helps businesses to rapidly transform to digital enterprises by connecting people, process and application. Our cloud-based Business Process Management Platform - Straatos is designed to revolutionise how organisations and public institutions digitally communicate and collaborate with their customers, citizen, and partners. Digital enterprises typically improve their customer experience, and increase customer satisfaction, business efficiency, and productivity while reducing cost and time to market.
About DIGI-TEXX Vietnam
DIGI-TEXX offers business and technology solutions across different industries, tailored to the specific needs of our customers. With a trusted global customer network since 2003, DIGI‑TEXX is a name synonymous with quality, data security and competitiveness.
For further information, please contact:
Sr. Vice President, Marketing