Customer engagement on a
multichannel input infrastructure

Digital transformation empowers organisations to take full advantage of social, mobile, web, cloud, and analytic technologies to deliver an omnichannel experience. Accelerate business transformation by collecting documents and information, transforming them into accurate, actionable information, and delivering them into your digital business on Straatos BPM Platform.

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Benefits:
  • Better utilise information assets
  • Provide a single point of access to critical business information
  • Automate data capture processes
  • Improve employees engagement and interaction
  • Increase collaboration capabilities

Engage customers right from the start

Browser-based scan application

Connect your customers, employees, and vendors directly to business processes and Line-of-Business (LOB) applications with our web scan client which allows them to scan and upload documents from any popular internet browser.

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Increase customer satisfaction by delivering services through their preferred mobile devices

Engage customers, employees, and vendors with an easy-to-use and intuitive mobile app. CumulusPro’s mobile app enables them to capture and upload document images directly to Straatos BPM Platform. The mobile app and SDK works seamlessly with the Straatos BPM Platform. Simply choose mobile as an input channel using the Process Designer, and extend mobile customer engagement such as Know-Your-Customer (KYC), customer onboarding, loan origination, or new account openings.

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Intelligent connectivity with Robotic Process Automation (RPA)

RPA solutions are non-invasive and are used as both an input or output channel with Straatos BPM Platform. It reduces repetitive mundane tasks by simulating the human actions of logging into a secured website, portal or a LOB application. It then programmatically navigates through any HTML pages or user interfaces to download, retrieves or updates the required information and documents.

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MFP integration

Transform your existing MFP devices into an easy-to-use business process portal. Integrating MFP devices to the Straatos BPM Platform adds a new input channel for your business by connecting people and information to business processes.

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Social media chatbots

Engage your customers through instant chats via their favourite messenger platforms. Your customers will appreciate these modern communication channels that enhance customer satisfaction and improve customer loyalty. Support and automate all communication through sophisticated bots. Bots are available 24/7 and are a great means to deliver excellent customer service at a very low cost.

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API integrations

Seamlessly connect Line-of-Business (LOB) applications to your business processes on Straatos BPM Platform by API integrations. Exchange invoice information with accounting applications such as Exact Cloud business solutions, Quickbooks Online, Xero, NetSuite, and Freshbooks. Likewise, add or update customer records in CRM packages like Salesforce, SugarCRM, Zoho, and many others.

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Email imports and watch folders

Automatically initiate a workflow process when an email is received, or when a document is uploaded by pre-configuring the business rules in a watch folder. Connect these information input channels directly with the Straatos BPM Platform and improve business efficiency by eliminating human intervention.

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Electronic document delivery

Empower your suppliers and customers to send invoices or sales orders from their Line-of-Business (LOB) applications for processing on Straatos BPM Platform. The information extracted from these electronic documents is 100% accurate and can be used for automated workflow routing or rule-based decision making. This digital channel works best in providing your external stakeholders with a paperless experience when sending documents to your organisation.

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