Customer engagement on a
multichannel input infrastructure

Digital transformation empowers organisation to take full advantage of social, mobile, web, cloud and analytic technologies to deliver an omni-channel experience. Accelerate business transformation by collecting documents and information, transforming them into accurate, actionable information, and delivering them into your digital business on Straatos BPM platform.

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Benefits:
  • Better utilise information assets
  • Provide single point of access to critical business information
  • Automate data capture processes
  • Improve employees engagement and interaction
  • Increase collaboration capabilities

Engage customers right from the start

Embedded web scanning

Scan+Express™ enable web visitors and customers to scan and send documents and information to your business directly from your organisation’s website, without having to to launch another scan or email application.

Browser-based scan application

Connect your customers, employees and vendors directly to your business processes and line-of-business (LOB) applications with Scan+ProcessLite™, an award winning web application that allow them to scan documents and upload them directly from any popular internet browser.

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Gain customer satisfaction by delivering services through their preferred mobile devices

Engage customers, employees and vendors with an easy-to-use and intuitive mobile app that scans and uploads documents and information directly to business processes. CumulusPro’s Mobile Document Capture™ App and mobile SDK works seamlessly with the Straatos BPM platform. Simply add the mobile app as an input channel on the Straatos BPMN process and extend mobile customer engagement such as Know-Your-Customer (KYC), customer onboarding, loan origination and new account openings.

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MFP integration

Transform your existing MFP devices into an easy-to-use business process portal. Integrating MFP devices to the Straatos BPM platform adds a new input channel for your business by connecting people and information to workflow processes by simply allowing your knowledge workers to create efficient workflows from the touch panel of the MFPs.

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Social media chatbots

Engage your customers through instant chats via their favourite messenger platforms. Your customers will appreciate these modern communication channels. This will enhance customer satisfaction and improve customer loyalty. Support and automate all communication through sophisticated bots. Bots are available 24/7 and are a great means to deliver excellent customer service at a very low cost.

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API integrations

Connect existing line-of-business (LOB) application to your business processes by API integrations. The Straatos BPM platform readily connects to more than 700 cloud applications. Exchange invoice information with accounting applications such as Exact Cloud Business Solutions, Quickbooks Online, Xero and NetSuite Freshbooks. Likewise, add or update customer records in CRM packages like Salesforce, SugarCRM or Zoho and many others.

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Email imports and Watch folders

Automatically initiate a workflow process when an email is received from a customer or when a newly uploaded document is uploaded, by pre-configuring the business rules in a Watch folder. Connect these information input channels directly with the Straatos BPM platform and improve business efficiency by eliminating human intervention.

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