CumulusPro is proud to announce a new partnership with EAD (Empresa de Arquivo de Documentação, SA) of Portugal
Luzern, Switzerland, 1 October 2015 - As Portugal’s first and largest service provider for processing and archiving of documents, EAD manages more than 30 million documents annually across four operation centres in Portugal, Madeira, and the Azores. With over 800 multi-national clients around the world, from a variety of industries, EAD’s partnership with CumulusPro gives it an opportunity to expand its capabilities with more effective and cost-efficient methods of archive and record management.
By integrating components of CumulusPro’s cloud-based solutions into its existing cloud-based record management system (RWS- Read, Write & Share), EAD empowers its customers and mobile workforce to capture documents and upload them directly to its repository. With an automated information validation process, the time taken – and therefore, cost of operation – from document submission to approval is significantly reduced.
Joachim Froning from CumulusPro believes this partnership comes at an opportune time, when customer engagement and satisfaction is fundamental to the success of business: “We are proud to work with a company like EAD that truly understands what it means to be in the age of the customer. We look forward to working together to bring new document capture and customer engagement solutions, not just to EAD’s customers directly, but also their mobile workforce all around the world.”
Paulo Veiga concurs: “CumulusPro’s forward thinking enables us to get ahead of a trend that can only grow more significantly in the years to come. Their range of cloud-based solutions, when coupled with ours, strengthens our current business offering and opens new doors for us to engage with existing customers and attract new ones.”
By combining EAD’s core competency of document archiving and record management with CumulusPro’s cloud-based solutions of engagement, this partnership is another step in building CumulusPro’s rich ecosystem.
The emergence of ecosystems and virtual communities is one of the most exciting developments for software companies in the Web 2.0 space. For CumulusPro, this means building a rich ecosystem of technology vendors, service partners and user communities on its cloud-based collaboration platform – with the opportunity to design its offerings around the latest cloud technologies, and provide maximum value to customers.
Partners like EAD benefit from the ability to easily integrate, interact and interoperate with CumulusPro, with one another, and with their customers so as to take electronic document processing and customer engagement to greater new levels of efficiency.
CumulusPro helps businesses to rapidly transform to digital enterprises by connecting people, process and application. Our cloud-based Business Process Management Platform - Straatos is designed to revolutionise how organisations and public institutions digitally communicate and collaborate with their customers, citizen, and partners. Digital enterprises typically improve their customer experience, and increase customer satisfaction, business efficiency, and productivity while reducing cost and time to market.
About EAD (Empresa de Arquivo de Documentação, SA)
EAD – Empresa de Arquivo de Documentação, SA, now with 22 years of full activity as a company specifically focused in Archive function management is a “Document Service Provider” that assesses working methods in Archive and Records Management and that conceptualizes, presents and implements solutions adequate to client needs.
With more than 800 clients, 100 workers, 30.000 m2 of custody area, 800.000 document boxes, 32.000 document volumes delivered and 180.000 copies of originals offered, EAD ended 2014 with 4.460.000€ Revenue, with net profits of 421.000€, meaning an 8% increase to the previous year. In 2015, according to the established objectives, there will be an income of 4.800.000.00€, meaning an increase of 7,5%.
EAD is a certified company according to the quality references ISO 9001, ISO 14001 and ISO 18001. In a short term period EAD is looking to expand activity and internationalization to Eastern Europe and Magrebe, with an investment of 4 milion euros.
For further information, please contact:
Sr. Vice President, Marketing